privacy policy

General

Jackel International Limited ("we", "us", "our"), is committed to respecting your privacy when you use and submit Personal Information to us, including via www.tommeetippee.co.uk (the "website"). We have structured our website so that, in general, you can visit the Website without identifying or revealing any Personal Information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy.

We encourage you to read this Privacy Policy carefully when using the Website and/or any of the associated services. By using the Website, you agree to the terms of this Privacy Policy.

We are committed to protecting the privacy of individuals and to compliance with the Data Protection Act 1998 ("the Act").

Your use of the website is also subject to the Terms of Use

In this Privacy Policy, Personal Information means any information about you from which you can be personally identified, including, without limitation, your name, address, telephone number, email address, financial details, username, password and other information which you may disclose to us.

Parts of the Website may invite you to supply Personal Information, which may include sensitive information such as health information.

Any Personal Information that we hold about you will be collected, held, used and disclosed in accordance with the Act. We are the Data Controller for the purposes of the Act. Please go to www.ico.gov.co.uk for details of our registration.

You do not have to provide Personal Information to access the Website, but if you do not supply certain information then you will not be able to access some of the areas and facilities on the Website.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information we collect about you

Information you provide. We collect and store Personal Information you submit when using the Website or provide to us in some other manner. This may include information, such as your name, address, email address, and telephone number when you are registering with the Website or submitting queries to our Careline. Please note that the Careline is intended for product queries only. If you submit pregnancy related queries to our Careline, including sensitive Personal Information about your health, we will forward this to our Midwife. Likewise, if you send product related queries to our Midwife, these will be forwarded to our customer services team who will deal with your query.

If you make a payment, financial information such as your payment method (valid credit card number, type, expiration date or other financial information) will be stored and processed by our third party payment service provider, meaning that we do not have access to your payment details.

Where you wish to become a member of the Parenting Club we will request certain information such as whether you are pregnant, whether you have children and the names, date of birth and gender of your children. The type and level of information will depend upon whether you are simply browsing the Website, looking to become a member and/or making a purchase.

Where you wish to ask our Midwife a question, you may also provide certain types of sensitive Personal Information, such as information about your health and that of your baby, in order for our Midwife to deal with your queries. Please note that it is not intended that our Midwife deals with product queries. Any product queries sent to our Midwife will be forwarded to and dealt with by our Careline team.

Information collected automatically. Please see the section headed "Cookies" below.

How we use the information we collect about you

Personal Information That You Choose to Provide to Us

General. If you choose to provide us with Personal Information via this Website or otherwise, this information will only be used or disclosed for certain purposes which include the following:

Financial information. We may use financial information or payment method to process payment for any purchases made on the website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Our Midwife. We may disclose certain of your information, including some Personal Information (and sensitive Personal Information), to our Midwife, in order to deal with any queries you may have.

Other Situations. We may also disclose your Personal Information, including personal information:

Marketing

Parenting Club Members. If you are a Member of our Parenting Club and you have consented to us doing so, we may use your Personal Information and that of your babies and children to contact you by email or post, telephone and/or SMS with promotional information and/or newsletters about us and our products and services and those of carefully selected third party companies and prize draws and competitions which may be of interest to you. If you wish to stop receiving such materials, please see section below headed 'How to opt out'.

Customers purchasing products from the website. Where you have purchased products from us, we may also, unless you opt out (see below for how to opt out) use your personal information to contact you by email or post, telephone and/or SMS with promotional information and/or newsletters about us and our products and services or of carefully selected third party companies and details of prize draws and competitions which may be of interest to you. If you wish to stop receiving such materials, please see section below headed 'How to opt out'.

Regarding the information you provide to us relating to your children, we may use this to help us understand your needs and interests (and those of your babies and children as they grow) to better tailor our services and communications to you. For example, we may use the information you provide us about gender or birth date of your baby to send information about gender or age appropriate goods and services as your child grows.

Unless you tell us otherwise (see section below headed 'How to opt out'), we may also contact you to help us understand your needs and interests and how we can improve this Website and our products and services, and those of other companies in the Mayborn group. From time to time, we may also contact you to invite you to contact us if you want to participate in market research.

How to opt-out. You can choose not to receive communications from us at any time, either at the time of joining the Parenting Club or purchasing products from our website or at any time thereafter by either:

In each case, as soon as is reasonably practicable after you opt out, we will remove you from our marketing lists.

How do we share your information?

We want you to understand when and with whom we may share Personal Information we have collected about you or your babies or children. Whenever we disclose your data to third parties, we do so for a permitted purpose only and will use reasonable efforts to make those parties aware of the terms of this Privacy Policy.

Third Party Companies: We may share your Personal Information with certain service providers who provide services for us or perform administrative or marketing activities on our behalf, or who develop, host or maintain the Website. These service providers may be granted access to some or all of the Personal Information you provide or we collect, but shall be restricted from using the Personal Information you provide other than as is reasonably necessary to perform their services for us. We may also use service providers to assist us in aggregating and anonymising such information, so that it does not include any information from which any individual can be identified. We do not consider such aggregated and anonymised information to be Personal Information, and its use is not subject to this Privacy Policy.

Business Transfers: If all or part of the business of Jackel International Limited is bought, sold or otherwise transferred, Personal Information may be transferred as part of the purchase, sale or transfer. Personal Information may also be transferred to other companies within the group of companies of which Jackel International Limited forms part ("the Group"). The Group may use your Personal Information instead of ourselves for the same purposes that we are allowed to use your Personal Information in accordance with this Privacy Policy and any reference in this Privacy Policy to "us", "we" or "our" shall be deemed to be a reference to the relevant company within the Group.

How we protect your personal information?

We want you to feel confident using the Website and dealing with us, and we will protect your data in accordance with the terms of the Act. However, no system can be completely secure. Therefore, although we take reasonable steps to secure your information, we do not guarantee that information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their Personal Information.

We exclude all liability (including in negligence) for the consequences of any unauthorised access to your Personal Information to the fullest extent permitted by law.

Cookies and similar devices

Please see our Cookie Statement for details of the cookies we use on the Website www.tommeetippee.co.uk, what they are used for, their duration, and for information as to how to change and delete the cookies. The Cookie Statement also includes information on image pixels.

Cookies on third party websites

Our Website or email which we send to you may contain links to other websites operated by third parties and those third parties may use cookies on their own websites. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the privacy policy and/or cookie policies on all third party websites to ensure you are comfortable with cookies used on third party sites.

Access to, or Updates to, Personal Information

You can ask to access and review the Personal Information we hold about you. You can also ask us to update or correct any Personal Information we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. These rights are in addition to your right to request that your personal information is/is not used in a particular way or shared with particular parties. We may require that an individual provide certain information so that we can verify the identity of the person making the request. You can do this by writing to the "Web Developer", Jackel International Limited, Dudley Lane, Cramlington Northumberland NE23 7RH.

Other Websites and Hyperlinks

The Website contains links to, and may be hyperlinked from, other websites that may or may not be affiliated with us or the Mayborn Group of companies, of which we form part. We are not responsible for the accuracy and content of external websites and specifically disclaim responsibility for their content, privacy practices, and terms of use, and we make no endorsements, representations, or warranties about their accuracy, content or thoroughness. If you choose to access any hyperlinks from this Website, you do so at your own risk.

Where our Website or emails which we send to you contain links to other sites operated by third parties, these links are provided for your information and convenience only. We have no control over how the third parties operating those sites or resources use Personal Information which they collect from you through their websites or otherwise.

You should check the privacy policies on third party website to ensure you are comfortable with how your Personal Information will be used. Your disclosure of Personal Information to third party websites is at your own risk. It will be governed by the terms and conditions and it will be subject to the privacy policy on those third party websites.

Effective Date

This Privacy Policy is effective as of 10th May 2013.

We may change this Privacy Policy from time to time. If we decide to make changes to our Privacy Policy, we will post those changes on the Website so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We therefore advise you to regularly review the policy when you visit the Website.

Jackel International Limited

Jackel International Limited is a company registered in England and Wales with company number 01894022 and a registered address of Dudley Lane, Cramlington, Northumberland NE23 7RH.