Are the cups and beakers dishwasher safe?
Every cup in the Explora range is dishwasher safe, but they should only be washed using the top shelf of the dishwasher.
Why is the cup leaking?
The silicone valve may not have been assembled correctly, ensure the valve is pushed through the white retainer. Also, please ensure the small cut in the dome on the silicone valve can open to vent any air.
Why is the white retainer falling off?
The valve may not be assembled correctly. Ensure the dome and button on the silicone side are pushed all the way through the holes on the white retainer.
Why has the cup stained an orange colour?
The only time we have come across the cups staining is if they have been washed in the dishwasher with items which have residues of strong coloured sauces e.g. tomato or carrot or oil based foods.
Are spare spouts and other spare parts available?
Unfortunately, we do not offer spare spouts. However, the spout will last for as long as the child should need them unless the child chews or bites it excessively. If this is the case, we recommend using a different style of cup with a harder, more robust spout.
We do offer spare valves. If you require a spare valve, please contact us.
Can hot and carbonated drinks be used in Explora Cups?
tommee tippee Explora cups are suitable for hot or fizzy (carbonated) drinks but tommee tippee recommends giving your child milk or water at these age stages.
Can my Explora cup be sterilised?
All Explora cups are suitable for sterilisation by steam (electric and microwave), boiling (5 minutes) or cold water tablet/liquid solution. Our insulated active sippy and insulated active straw cups are suitable for cold water sterilisation only.
Can I heat liquid in the Explora cups?
Explora cups are designed to hold warm drinks but are not designed for the drink to be heated in the cup. Ideally, the liquid should be warmed out of the cup and transferred to the cup when it is ready for your child to drink. We do not recommend heating liquids in the microwave anyway as heat pockets can be created.
Does it matter if I mix up the valves from different products?
The Explora valves are the same throughout the entire range. Your cup will work fine as long as you have a hard and soft part and it is assembled correctly.