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Digital Sound and Movement Monitor Support

GETTING STARTED

Great to see that you’ve purchased our Digital Sound and Movement Monitor. To help you get started and to keep your product working effectively, we’ve added all the guidance you should need within this area, as well as some handy hints and tips and troubleshooting advice.

Parts Guide

A step by step guide to all the component parts and what they do.

Parts guide for digital sound and movement monitor
Parent unit icons and unit LEDs
Baby unit icons
Baby unit LEDs
Things to watch out for

 

WARNINGS About Using The Sensor Pad!

  • A moving or swinging cord may be intepreted by the sensor pad as a baby's movement. To avoid this, ensure that the cord is not positioned where it may be subject to movement.
  • You should ensure there is no vibration in or near the nursery, so that the sensor pad is monitoring only your baby's movements
  • The sensor pad does not carry any electricity and will  not affect your baby even if the mattress is subject to bed wetting or vomiting.
  • Never immerse the sensor pad in llquid. To clean, wipe with a dry, lint free cloth.
  • Never place the connecting cord in contact with any moving objects, or near any heated surface.
  • Always ensure wires and cables are out of reach from your baby and younger children and never place connecting cords amongst your baby‘s bedding, the child could be strangled.
  • Ensure the sensor pad is used the correct way up.
  • Do not immerse sensor pad in liquid and avoid contact with moisture.

 

GENERAL SAFETY INFORMATION:

  • Warning! Adult use only - Keep out of reach of chlldren at all times. Do not allow a child to play with lt - lt ls not a Toy
  • Make sure you store your monitor in a safe place when not In use, away from heat and water.
  • Take care not to drop either unit as this may affect the functioning of your monltor.

 

Setting up your digital sound & movement monitor for first use

The Parent Unit:

  1. The parent unit comes with rechargeable batteries 2 x AAA (LR3) that should be inserted before use.
  2. To insert batteries, open the battery casing with a screwdriver. Insert the 2 x AAA (LR3) rechargeable batteries. Take extra care to insert the batteries the right way around. Replace the battery casing securely with a screwdriver.
  3. DO NOT use non-rechargeable batteries.
  4. Place the parent unit on the docking station and recharge for a minimum of 10 hours before use.
  5. The charging icon on the LCD will show the charging status.
  6. Turn on the parent unit by pressing the POWER key (15) for 3 seconds.
  7. The docking station will light red to show that the parent unit is securely docked on the station and connection is good.
  8. Turn o­ff the parent unit by pressing the power key (15) for 5 seconds.

How long will the parent unit hold its charge?

It should last for up to 8-hours. That’s assuming you leave it charging on the docking station for at least 10-hours before your first use. If you don’t do this, then the charge may not last as long in future.

The Baby Unit

The baby unit does not require batteries if powered from the mains.

If you cannot use mains power, the baby unit will operate on batteries 4 x AA (LR6), which are not supplied.

To insert batteries, open the battery casing with a screwdriver. Insert 4 x AA (LR6) batteries (rechargeable or non-rechargeable, but not mixed) and close casing securely with screwdriver. Take extra care to ensure that the batteries are inserted correctly and the right way around.

There is NO charging function on the baby unit for rechargeable batteries.

The screen will illuminate on the baby unit when switched on.

The battery icons will indicate if the battery is low.

Battery power is disconnected automatically when the mains adaptor is in use. If the adaptor is turned off­ at the mains and still remains connected to the monitor, then the batteries will be automatically activated.

When the baby unit is connected to the power supply, the LCD backlight will be on. With battery power only, the LCD backlight will last only approx. 20 seconds.

Turn on the baby unit by pressing the POWER key (1).

WATCH OUT

  • The baby unit should be 1 to 1.5 metres away from the bay’s cot on a flat surface.
  • Never place the baby unit in the baby’s cot.

 

Correct use of batteries

  • Non-rechargeable batteries are not to be recharged
  • REMOVE rechargeable batteries from the baby unit before charging.
  • Only charge rechargeable batteries under adult supervision.
  • DO NOT mix different types of batteries or new and used batteries.
  • Use only batteries of the same or equivalent type, as recommended.
  • Make sure you insert batteries the right way around.
  • Remove exhausted batteries from the monitor.
  • Caution – using batteries incorrectly can cause the unit to malfunction. Dispose of used batteries according to the instructions.

 

Setting up the baby unit

  1. Connect the mains adaptor into a nearby wall socket in your baby’s nursery and switch on the power at the mains.
  2. Press and hold (1) for 3 seconds until the LCD/Power LED illuminates.
  3. Ensure that the sensor pad on-o­ff switch (11) is turned OFF.

Setting up the parent unit

  1. Connect the mains adaptor into a nearby wall socket.
  2. Press and hold (15) for 3 seconds until the LCD/Power LED illuminates.
  3. A link will now be made between the parent unit and baby unit.

 

Testing the parent unit

  1. First ensure that the baby unit has been set up and is working correctly following the previous instructions.
  2. To test the parent unit, ensure that it is at least 5 metres away from the baby unit.
  3. Turn the sensor pad OFF by means of switch (11).
  4. Place a sound source such as a radio in the nursery at least 1 to 1.5 metres away from the baby unit, close the nursery door and go to another room.
  5. Set up the parent unit in the docking station.
  6. Turn on the power (15) and adjust the volume up (16a) or down (16b) to a comfortable level.
  7. You will hear sounds from your nursery and some of the sound lights (A-E) will come on. The louder the sound the more lights will come on.
  8. Lift the parent unit from the docking station and walk around your house and garden, ensuring that you can hear the sounds from the baby unit at all times. The monitor will work up to a distance range of approx. 300 metres.
  9. The range may be reduced depending on space, layout and structural factors around your home. The range indoors is normally less than outdoors.
  10. If you lose the signal from the baby unit the parent unit will emit a warning beep every 10 seconds and the LCD will flash until the link is restored. The LCD will show 'No Link'.
  11. If this happens, move closer to the baby unit.

 

Setting up the movement pad

The monitoring of your baby’s movements is carried out via the highly sophisticated movement sensor pad. It is designed for use in a cot with a flat, firm base. It should not be used in a travel cot, swinging crib, moses basket, or with a hollow or foam-free mattress.

  • Place the sensor pad between the cot mattress and the cot base, directly under the area where your baby will be sleeping.
  • Ensure the sensor pad is positioned the correct way up and that the connecting cord is fed through the base of the cot where your baby and other young children cannot reach it (50cm from the surface of the mattress).
  • If the cot has a solid base you may need to make a small hole to pass the connecting cord through.
  • Ensure the connecting cord plug is pushed fully into the socket underneath the baby unit.
  • Do not hang cable over the top or through the bars of the cot.
  • Place the cable down and onto the floor.
Setting up the movement pad

 

IMPORTANT !

Test your sensor pad before proceeding further:

  1. Tum the sensor pad switch to ON at the back ofthe baby unit (11).The sensor pad LED on the baby unit will light up if movement is detected.
  2. Check the sensor pad is working by touching the cot mattress gently anywhere near where your baby will be sleeping.
  3. Each touch should produce a flash of the green sensor light on the baby unit (H) and on the parent unit (E) together with an audible tick sound.The volume of the tick can be adjusted
  4. Test the alarm by continuing to touch the mattress for a few moments and then step away from the cot and stop all movement near the sensor pad.
  5. After approximately 20 seconds the alarm will sound and the red alarm light will come on (I) on the baby unit and (E) on the parent unit.
  6. if movement is detected again alter the alarm has activated then the red alarm light will flash (l) on the baby unit and (E) on the parent unit to let you know that the alarm has activated.
  7. To reset the alarm, switch the baby unit off and on again.
    No Alarm after 20 seconds if no movement Make sure there is no movement or vibration around the sensor pad and test again. If alarm triggers again, decrease sensititivity setting and test again.
    False alarm when there is movement Check the connections are secure and test again. If alarm triggers again, increase sensitivity setting and test again
  8. If the parent unit is linked with the baby unit successfully, the sensor pad icon will indicate on the parent unit. The 5th LED (E) will light up green if movement is detected.
  9. If the sensor pad switch is on without the sensor pad connected securely, there is an error tone from the baby unit and the sensor pad icon with the image of  in the parent unit will flash. A text prompt on the parent unit 'Connect Pad' will also flash.
  10. If the sensor pad is securely installed, after 20 seconds without detecting any movement, the alarm will be triggered on both parent unit and the baby unit and the red alarm light will come on. The LCD will show 'CHECK BABY' until the sensor pad is reset.
  11. If movement is detected again after the alarm has activated then the alarm will stop and the red alarm light will flash in both the parent unit and the baby unit to let you know that a problem has occured and the baby should be checked. The LCD will show 'CHECK BABY' until the sensor pad is reset.
  12. To reset the alarm, switch the sensor pad off and on again.

 

Is there any danger to my baby from electricity in the sensor pad?

No, not all - the sensor pad doesn’t carry any electricity, so can’t affect or harm your baby in any way - even if there’s a little accident and the mattress gets wet!

 

Testing the movement sensor pad function on the parent unit

You’ll need someone’s help to test the sensor pad function on the parent unit, as you need onc person to man the monitor and one person to test the sensor pad functions on the baby unit.

Turn on the sensor pad switch at the baby unit - the 5th LED (E) on the parent unit will turn GREEN, and you’ll hear the tick sound.

When no movement has been detected for approx. 20 seconds, the 5th LED (E) on the parent unit will light up RED and you will hear the sensor pad alarm.

If movement is detected again after the alarm has activated, then the red alarm light will change to flashing mode.

To reset the alarm,   go to the baby unit and turn it off­ then on again.

 

If the movement sensor alarm sounds

Firstly, check your baby.

The alarm going off­ may not be a sign of a problem with your baby. It may be a sign that the baby has moved away from the sensor pad area, or that batteries are running low if not being mains power operated.

The Tommee Tippee Closer to Nature Sensor Pad Monitor is NOT a medical device and is NOT designed to prevent cases of sudden infant death syndrome (SIDS). This Tommee Tippee Closer to Nature monitor is intended to help you monitor your child and is NOT to be used as a substitute for adult supervision.

 

Adjusting the sound sensitivity settings of the baby unit

You can only change the sound sensitivity settings of the baby unit when it is linked to the parent unit.

TO CHANGE THE SENSITIVITY SETTINGS:

  1. Press and +/- to go to SENSITIVITY menu in parent unit.
  2. Press and the current sensitivity level is displayed.
  3. Press +/- to adjust the sensitivity level from Level 1 to Level 5
  4. Press to OK confirm the settings.
  5.  "SAVED" will display and back to previous screen

 

Adjusting the ticking sound

The audible ticking sound gives reassurance that your sensor pad is correctly connected, and the monitor is sensing movement. If you wish to switch  the ticking sound on or off:

  1. Press and +/- to go to TICK TONE menu in parent unit.
  2. Press and +/- to go to SENSITIVITY menu in parent unit.
  3. Press and the current status is displayed.
  4. Press +/- to select ON or OFF.
  5. Press to confirm the settings.
  6. ‘SAVED’ will display and back to previous screen.

 

Adjusting the sensitivity of the sensor pad

This monitor is compatible with standard cot mattresses. With thicker mattresses (i.e. spring interior) you may need to adjust the sensitivity switch on the baby unit (14) from its pre-set ‘medium’ position to the ‘high’ position. With some very thin mattresses you may need to change the sensitivity setting to ‘low’.

Tommee Tips

If you remove your baby from the cot (e.g. for a feed) remember to turn off­ the sensor pad by turning o­ff switch (11) to prevent the alarm from sounding. Remember to switch the alarm back on when you put the baby back into the cot. If you just wish to monitor the sound of your baby turn off­ the sensor pad function with switch (11) on the baby unit.

Moving baby from the cot

Changing the baby unit volume

The baby unit volume is pre-set to level 3. Changing the volume will a­ffect the loudness of voice from the parent unit and the talkback mode. However, it will NOT aff­ect the loudness of the sensor pad alarm.

To change volume level:

  1. Press + (7a) to increase the speaker volume level (Level 1 to Level 5).
  2. Press - (7b) to lower the speaker volume level (Level 1 to Level 5). There is no volume o­ff option on the baby unit.

The new volume level is shown on the display for 2 seconds then saved. A warning tone is emitted on attaining the maximum or minimum volume level.

Changing the parent unit volume

The parent unit volume is pre-set to level 3. Changing the volume will affect the loudness of voice from the baby unit, so when volume is off­ there will be no sound from the baby unit. However, it will NOT aff­ect the loudness of the sensor pad alert tone.

To change volume level:

  1. Press + (16a) to increase the speaker volume level (Level 1 to Level 5 and OFF).
  2. Press - (16b) to lower the speaker volume level (Level 1 to Level 5 and OFF).

The new volume level is shown on the display for 2 seconds then saved. A warning tone is emitted on attaining the maximum or minimum volume level.

 

Changing volume of baby unit from the parent unit

  1. Press (18) and +/- to go to BABY VOLUME menu in parent unit.
  2. Press and the current Volume level is displayed. If volume is not changed within 2 seconds, it will go back to idle.
  3. Press +/- to adjust the Volume level from Level 1 to Level 5
  4. Press to confirm the settings.
  5. ‘SAVED’ will display temporarily.

 

 

Changing brightness of the nightlight from the parent unit or baby unit

  1. To turn on the nightlight, press key (17) on parent unit or (2) on baby unit.
  2. To adjust the brightness or turn it o­ff, press the key again with the sequence L-M-H-O­.
  3. If you use batteries in the baby unit the nightlight brightness is limited to the lowest level to conserve energy. In battery mode, both the parent and baby unit will have the key sequence L-Off.
  4. The nightlight on the baby unit operates even if the parent unit is out of battery power or turned off­.
  5. If baby and parent units are successfully connected, the nightlight settings and icons should be the same on both.
  6. The nightlight fades out after 5 minutes in battery mode.

Tommee Tips

When using the nightlight, you may find it useful to use a lower brightness if you don’t want your baby to sleep in complete darkness. Then adjust to a higher brightness when baby needs attention during the night and you do not wish to turn on the main bedroom lights.

Tips on using the nightlight on your monitor.
How long does the nightlight last?

This depends whether you're powering the baby unit by batteries or mains electricity. If you have the unit plugged in, the nightlight will stay on until switched off. If using batteries, the nightlight will fade out after 5-minutes to conserve energy.

Using Talkback

Talkback allows you to communicate from the parent unit to the baby unit.

  1. To use talkback press button (20) on parent unit and hold. The parent unit screen will show TALK.
  2. This will mute audio from baby unit and you will not be able to hear your baby until the button (20) has been released.
  3. If the volume of parent unit is set to OFF during TALKBACK, volume will be changed to default volume level (medium).

Paging to locate the parent unit
  1. Press both ▲ UP (7a) and ▼DOWN (7b) keys for 3 seconds on the baby unit to sound the paging tone.
  2. Both parent unit and baby unit will display PAGING on the LCD.
  3. If volume is OFF before paging, reset it to default volume level (medium).
  4. During paging, press any key on the parent unit or baby unit to stop the paging tone.
  5. If the link is lost between the parent unit and the baby unit, the paging tone will not be emitted when both ▲ UP(7a) and ▼DOWN – (7b) keys are pressed together. There will be no change on baby unit.
  6. The paging tone automatically stops after 2 minutes.
  7. Paging function does not work if parent unit is turned o­ff.

Room Temperature Display

The temperature surrounding the baby unit will be displayed on both the baby unit and the parent unit between 10°C and 30°C. Both parent unit and baby unit will state LO below 10°C and HI above 30°C. To ensure accuracy of the temperature display, do not position the baby unit in direct sunlight or near a source of heat.

Selecting celsius or fahrenheit
  1. The monitor is pre-set to measure temperature in CELSIUS.
  2. To change this setting press (18) to access main menu.
  3. Press +/- to select FORMAT then press
  4. Press +/- to select CELSIUS or FAHRENHEIT.
  5. Press to confirm.
  6. SAVED will display and back to previous screen.
  7. Both parent unit and baby unit will change to the temperature format selected.
  8. Temperature format in baby unit and parent unit will be synchronized automatically when parent unit is linked with baby unit.

Selecting a different language
  1. The monitor is pre-set in English.
  2. To change to another language press (18) on the parent unit and +/- to go to language menu.
  3. Press and the current language is displayed.
  4. Press +/- to select desired language and press to confirm the settings
  5. SAVED will display and back to previous screen.

To reset settings to default
  1. Press OK and +/- to go to reset menu. 
  2. Press OK and CONFIRM? is displayed. 
  3. Press OK to confirm the reset or press power button to ignore the reset request and go back to previous menu level.

TROUBLESHOOTING

WHAT IS THE TICKING SOUND AND HOW DO I TURN IT OFF?

The audible ticking sound is there to give reassurance that your sensor pad is correctly connected, and the monitor is sensing your little one’s movement. If you wish to switch it off:

  • Press and +/- to go to the TICK TONE menu in the parent unit
  • Press and +/- to go to the SENSITIVITY MENU in the parent unit
  • Press and the current status is displayed
  • Press and +/- to select ON or OFF
  • Press to confirm the settings
  • “SAVED” will display and back to the previous screen
I KEEP GETTING FALSE ALARMS - WHAT SHOULD I DO?

False alarms shouldn’t happen very often, but when they do, we know they can be scary! The issue could be that your little one has moved off the pad – they tend to start wriggling and rolling at a certain age.  When this happens, the alarm will sound, as it won’t be detecting movement, due to them rolling off the sensor pad.

Vibrations close to the sensor pad (like a toy that sings or wiggles) can also cause the alarm to sound, so have a quick check and remove anything nearby. If false alarms continue, try decreasing the sensitivity setting and try again.

THERE IS NO ALARM, EVEN AFTER 20-SECONDS OF NO MOVEMENT. WHAT SHOULD I DO?

The alarm won’t go off if it detects movement – so, first of all check for anything near to the sensor pad that could cause movement or vibrations (like a toy that sings or wiggles). You can also try decreasing the sensitivity setting.

If you’re concerned that there’s no alarm, even when your baby isn’t in their cot (e.g. when you take them out to feed), try switching off the sensor pad when you take them out, then switch the pad back on when you pop them back down.

THE LCD SHOWS ‘NO LINK’ – WHAT’S HAPPENED?

This means the signal has dropped between the baby unit and parent unit. The parent unit will also flash and beep every 10 seconds if this happens. To restore the connection, try moving the parent unit closer to the baby unit, or repositioning it within the house. The reach of the unit is 300m, so shouldn’t be a problem unless you live in a very big place.

Things to be aware of, which may impact the link are particularly thick walls or if they are hardwired (this tends to be in older homes). We have also found that WiFi can impact the signal. If you’re finding it hard to establish a link or if it keeps dropping out, no matter where you position the units, we’d be happy to chat to you about this. 

The sensor pad alarm only lasts a few seconds – is this normal?

If there’s no movement for 20 seconds, the alarm sounds to alert both you and your baby. The noise should cause your baby to stir, and their movement will then stop the alarm. The only other reason for a short beep from your alarm, is if it has been manually reset.

FROM TIME TO TIME, THE UNIT GOES COMPLETELY SILENT. WHY IS THIS?

This is completely normal as the monitor has a power saving feature which makes the unit completely silent until it detects a noise. You can easily change the sensitivity of the sound detection to stop the unit going into power save mode.

Here’s how:

The microphone is activated by the noise baby makes. There are 5 di­fferent levels of sound sensitivity. Level 5 is the most sensitive. You can only change the sound sensitivity settings of the baby unit when the parent unit is linked with the baby unit:

 Press <MENU> to access main menu

 Press ▲ UP or ▼ DOWN to select SENSITIVITY

 Press <MENU> to enter the sub-menu

 Press ▲ UP or ▼ DOWN to select from Level 1 to Level 5

 Press <MENU> to confirm

CAN I STORE MY MONITOR FOR FUTURE USE?

Of course. Just ensure it’s packaged securely, away from heat or water, and remove and wrap the batteries separately. If possible, try to avoid storing in your loft or basement as there’s a high chance of moisture, which may affect it.

HOW DO I ORDER A CORD COVER KIT?

You can request a cord cover kit from our team of Product Pros, using our Contact Us Page.

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*Calls are free from UK landlines and mobiles **International calls will be charged at your network provider’s international rates
Lines are open 8am-8pm Monday to Friday and 9am-12pm on Saturday’s

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