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Perfect Prep Filter Support

Perfect Prep Replacement Filter Main Header Product Support

FAQ's

Find some answers to the most frequently asked questions about your Perfect Prep Machine.

How often do I need to change the filter?

On average the filter should last around 3 months, however this depends of the amount and size of bottles you use the machine for. The Perfect Prep Machine does have warning light that will tell you that the filter is due to be changed.

My temperature warning light keeps coming on and I don’t know why. What can I do to turn this off?

The only time we would expect this warning light to come on is during the cleaning mode, when you flush the unit with boiled water. Thereafter, you should only ever fill your unit with cold water from the faucet.

The Perfect Prep Machine unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 25 C. This is a key safety feature to ensure that the final feed is not too hot for your baby. High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather. We therefore recommend that the cold faucet is flushed for 10 seconds before filling the tank. Other preventative actions include (i) keeping the unit out of direct sunlight and (ii) regularly topping up with cold faucet water rather than letting a full unit stand and warm for long periods of time or (iii) keeping a cold jug of water in the fridge

Why can’t I make a smaller feed than a 4 ounce bottle?

We’d love to accommodate and make a smaller feed, however in order to both dispense a hot shot at a high enough temperature to kill any bacteria that may be present in the formula and then add enough cool filtered water to create the perfect temperature feed, 4oz is the smallest feed the Perfect Prep can make.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. However, it’s difficult to recommend a "suitable from" age for the Perfect Prep Machine because every baby is different. Some are onto 4oz feeds within a couple of weeks whereas others may take longer.

Why is the amount of feed over or under the level of feed I was expecting?

As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%
It is therefore possible for the combination of both tolerances, machine and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature bottles meet or surpass the requirements for volume tolerances as specified by European Standard EN 143

Learn more with our Tommee Tippee Product Support Videos.

How to use your Perfect Prep Machine

How to set up and clean the Perfect Prep Machine

How to descale your Perfect Prep Machine

How to maintain your Perfect Prep Machine

How to trouble shoot your Perfect Prep Machine


Product manuals

Please click on the link below and download the Perfect Prep Product Manual.

Download Quick Start Guide PDF

Download Refill PDF